Need help? Client resources · Google Drive
From the first reference to the final artwork.
Find your project, send inspiration, and collect your finished files in Google Drive. Keith sends your project-specific links privately.
Both buttons open Google Drive in a new tab.
A simple handoff
Use the private project link Keith sent you. You can also look for the shared project folder in Google Drive’s Shared with me area.
If you cannot find it, check your Google account first, then contact Keith in your existing project conversation.
Finding shared files (Google Help, opens in a new tab)Upload only to the incoming folder Keith designates for your project. Open that folder, then use New → File upload or drag files into it on a computer.
Wait for the upload to finish. If Keith has not identified an incoming folder, ask before adding files.
Upload help (Google Help, opens in a new tab)When Keith confirms your files are ready, open the delivery folder he designates. On a computer, select the finished files, right-click, and choose Download.
Keep the originals in the shared folder. If downloading is unavailable, ask Keith to check your access.
Download help (Google Help, opens in a new tab)Folder names and arrangements vary by project. Follow Keith’s private instructions to identify your incoming and delivery locations. Google’s help pages include Android and iPhone instructions too.
Shared with care
A restricted Google Drive folder opens only for accounts granted access. Access to your project does not grant access to other clients’ restricted folders. Your private folder links are not listed on this page.
Do not change the folder’s sharing settings, enable “Anyone with the link,” or add collaborators. Ask Keith if someone else needs access, and keep project links in your private conversation.
Keep the project moving
Contact Keith in the existing email or conversation for your project. Include your project name, the Google email address you are using, and what you need help with.
Google access help (opens in a new tab)Check that you are signed in with the exact account on Keith’s invitation. If it still will not open, use Request access in Google Drive when available, or contact Keith in your project conversation. Access requests need the owner’s approval.
Check Shared with me (opens Google Drive in a new tab) using the invited account, then check the private message Keith sent. If it is still missing, ask Keith to resend the project link. There is no public directory of client folders here.
Confirm that you have opened the location Keith designated for that task. Your account may need a different permission or the file may not be ready yet. Contact Keith before changing, moving, or sharing anything.